What do I do if the registrant submits an erroneous email address?
What does an erroneous-email-address bounced email message look like?
A bounced email message that was undeliverable because there was an error in the email address normally includes 2 pieces of information:
- The email address that failed delivery
- The reason it failed - there are many forms of this message: Unrouteable address, Recipient unknown, No such address on this server, etc
THE FIX: Obtain the correct address and change the registrant's record
There are 2 main reasons email addresses contain typos:
- The registrant accidentally inserted a blank or some other character that is not allowed in an email address
- The registrant merely mispelled his/her email address
In either case, if you want to correct the email address, you should call, or otherwise contact the registrant and obtain the correct email address verbally; then edit their record and change it using the Registrant List - How do I edit a registrant's record?
Other email deliverability docs ...
- The sending server is on a Black List - See this help document: What do I do if I'm on a Black List?
- The SPF Record attached to the sending domain (example: YourCompanyDomain.com) blocks rsvpBOOK.com from sending email that "claims" to be from YourCompanyDomain.com - See this help document: What do I do if I have an SPF issue?
- The message is considered SPAM by the receiving email server - See this help document: What do I do if messages are going to SPAM?
- 100 Spam Trigger Words & Phrases To Avoid
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