Help Documents - Version 5 Group Registration SetupHow do I enter registration instructions for registrants?

How do I enter registration instructions for registrants?

Registrants can register as Individuals or in Groups. While individual registration is simple and intuitive, sometimes group registration options become a challenge because of the complexity of your event's needs.

We provide a method for you to add instructions to the area where the registration mode is selected on the Landing Page. Instructions can clarify to the registrant what and/or how they should register.

Where do the registration instructions display?

The registration instructions display on the Landing Page, the first screen that every registrant views. There are 3 different versions of the instructions, depending upon the complexity of your event's needs. You may not need to use all 3 versions.

  1. Event Registration Instructions
  2. Individual Registration Instructions
  3. Group Registration Instructions

See the next two screenshots to see exactly where these instructions are displayed.

Example instructions for Event Registration and the Individual Registrant

This screenshot shows these instructions:

  1. Event Registration Instructions
  2. Individual Registration Instructions
Example instructions for Event Registration and the Individual Registrant

Example instructions for Event Registration and the Group Registrant

This screenshot shows these instructions:

  1. Event Registration Instructions
  2. Group Registration Instructions
Example instructions for Event Registration and the Group Registrant

Does your Admin Dashboard have Menus or Buttons?

rsvpBOOK has 2 versions of the Admin Dashboard. Which one do you have?

Does your Admin Dashboard have Menus or Buttons?

If Menus, your Event and Registrant Instructions tool is located here ...

If Menus, your Event and Registrant Instructions tool is located here ...

If Buttons, your Event and Registrant Instructions tool is located here ...

Group Registration and Banquet Tables are mutually exclusive tools; only one can be used at a time.

If Buttons, your Event and Registrant Instructions tool is located here ...

Go to Group Prompts

The Group Prompts page drops down ...

The registrant instructions are displayed and entered on the Landing Page.

Tips for writing clear and concise instructions

First of all, know that registrants are in a hurry and have no time to read instructions. Typically, they don't read screens. So you're starting out at a disadvantage. Therefore, it is your challenge to write SHORT instructions, at the 3rd grade level.

  • Use simple, short sentences
  • Be VERY specific about what you want them to do, what to click on, why they are doing it
  • Make sure your references to button clicks reflect the real button's name and not a shortcut version of it
  • Each sentence should only have ONE instruction - never two
  • Tell them ONLY what they NEED TO KNOW in order to complete the registration... nothing more
  • NEVER include instructions regarding something they should do on some other page - tell them that on that page

Good luck! Use the K-I-S-S concept ... Keep It Simple, Sweetie.

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