Help Documents - Version 5 HELP! My Registration page is broken!One or more of my sales items are not visible

One or more of my sales items are not visible

Possible reasons:

  1. Check the start/stop selling dates. Sales items will not be visible before or after these dates
  2. Check registrant types, if none are selected, they will not be visible to anyone
  3. Check for special characters in title/description

This is a fix for Reason #1:

Open the Sales Wizard ...

... and check the Start/Stop Selling dates. If the current date is before the start date or after the stop date, that sales item will NOT be visible.

This is a fix for Reason #2:

Open the Advanced Registration button and ...

  1. Click the Registrant Types link in the Quck Nav panel along the left edge of the screen - the Registrant Types screen was moved, so follow the link that is displayed in the Registrant Types section
  2. Scroll down to the Define Registrant Types section
  3. Click the Permissions button for each registrant type and turn on the visibility of fields, questions, sessions, sales items, etc.

... setting permissions

This Permissions screen controls the visibility of About You fields, Questions, Sessions and/or Sales Items that will be seen by this registrant type: Members.

... setting permissions

This is a fix for Reason #3:

There may be special characters in one or more of your fields. If you suspect this reason, please contact for a resolution.


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